Refund policy

Please ensure that you return goods to us within 14 days from delivery. We recommend that you return your items via registered and insured post, however you will be responsible for the cost of returning the goods to us. If a return is payable to you we will process the refund as quickly as possible and in any case within fourteen (14) days of receipt of the original order back to us. Please note that we are unable to refund any shipping costs.

Products should be returned in the original packaging, with their respective brand tags still attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product.

Please ensure that your return package contains the order slip. Failure to include it may lead to a delay in processing your return.

The security tag must not be removed and be fully intact when you return any item to entitle you to an exchange or refund.

You have a legal obligation to take reasonable care of the product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Please note that this does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@sickoresell.co.uk.

You can always contact us for any return question at admin@sickoresell.co.uk.